To make the diagnosis of Wi-Fi problems as quick and efficient as possible, you can add the following information to your support ticket:
- the exact location
- the IP address and, in the case of eduroam, the serial number of the certificate of the profile installed on the affected device
- the device on which the error occurs (manufacturer, model, operating system)
- the exact time, the period or the periodicity with which the error occurs
- the activity during which the problem occurs